Customer Service Email: firstname.lastname@example.org
How secure is my personal information?
Phoebe's Frippery adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.
Do you ship internationally?
Yes! We will contact you with adjustments to the shipping costs. It is your responsibility to check that the items you are ordering will clear customs in your country.
What shipping carriers do you use?
We choose USPS, UPS, FedEx and other shipping carriers worldwide. We reserve the right to select the best carrier for shipping.
How long does it take to process my order?
Once payment has been made, 99% of all orders will be shipped within 2-3 days.
How long does shipping take?
Our average shipping time is 4-7 business days depending on your location.
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days.
What is your return policy?
Returns are accepted if shipped for return within 7 business days. You are responsible for shipping costs for the return. Items must be returned in the same condition as sent, and clothing may not have any signs of wear and may not have any perfume or smoke scent.
What do I do if I receive a defective product?
If there’s some sort of item defect, let us know within 5 days of receiving your item, and we’ll work with you regarding a return or exchange.